Many complexes include some form of CCTV which the resident manager is required (usually by agreement) to monitor. The security equipment is usually owned by the body corporate, but kept in a lot to which the resident manager only has access.
Naturally, we have seen positions other than this (for example where the resident manager actually owned the equipment), but that is not the usual position.
One of the first questions posed to us this year from a client related to security footage.
Our client was the resident manager for a complex that consisted of both residential and commercial lots. The usual position was in place where our clients monitored the security equipment owned by the body corporate. They backed up the tapes and the like.
One of the commercial lot owners believed that an employee was stealing from them. They asked our client for copies of the security tapes covering their lot to determine whether the employee had been coming and going outside usual opening hours.
So, what to do?
In very simple terms if the police or any other appropriate judicial authority seeks a copy of any material held by someone, then they are more than likely going to be entitled to it (whether by court order or otherwise). This was not the situation here. This was a lot owner asking for a copy of the footage just as an owner.)
Our conclusion was that:
Resident managers have a number of different roles to play. Most times they are decision makers, but in this instance the role of the resident manager was as a gatekeeper.