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Home care pricing now required to be published on My Aged Care

31 Aug 2018

By 30 November 2018, all existing home care providers will need to provide their pricing information about the costs of care and services for publication on the My Aged Care website.

The User Rights Amendment (Home Care Pricing) Principles 2018 (Amendment Principles) which contains the new requirement commenced on 30 August 2018.

The explanatory statement to the Amendment Principles state that this new requirement has been introduced to increase transparency and comparability in home care pricing in response to home care recipients and their families raising concerns and complaints on this issue directly to the Minister for Aged Care and through the Legislated Review of Aged Care 2017 process.

New providers of home care that have not commenced providing home care services by 30 November 2018 will need to provide their pricing information before they offer to enter into a home care agreement with their first care recipient.

Home care providers will have flexibility on the contents of their pricing information, however, the explanatory statement provides the following guidance about what providers should include:

  • the core services offered by the provider and an associated indicative price for each service; and
  • an outline of the circumstances where the care recipient could expect the price to vary from this published indicative price, such as where services can be bundled or where additional charges may be included.

The pricing information is expected to be submitted by home care providers through the My Aged Care online portal.

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If you are interested in obtaining further advice in relation to the provision of pricing information in aged care please contact Julie McStay, Director – Aged Care and Retirement Living.

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